Wednesday, July 26, 2006

Public Service Announcement: Have you ever tried calling your local phone or cable company and found yourself screaming at some VoiceXML program? Or, in my case, aggravated beyond words because of an airline's incompetence (that would be United Airlines' losing my luggage for an entire week). Well, thanks to Galley friend M.R., we may have found a way out. It seems M.R. has stumbled upon this useful link that provides the key to accessing "human customer service" for over a hundred major companies. For example, stuck on the phone with a computer over at Comcast? "Press * at each prompt. Ignore invalid response." United Airlines? "Say 'Agent,' then 'Domestic' or 'International' as appropriate."

This may be the biggest breakthrough since the Allies decoded Enigma.

6 comments:

Matt said...

The people who put this together deserve the Presidential Medal of Freedom.

Anonymous said...

I'd put seatguru.com in the same category. It contains information about every seat on every major airline. Shows you which seats have extra legroom, which seats are too close to the bathrooms, which seats have power outlets, etc... It's a lifesaver if you're a frequent traveler.

jon said...
This comment has been removed by a blog administrator.
jon said...

bugmenot.com provides you with a username and password to access sites like NYT (yuck!) without having to go through all that signing up crap. Handy.

Edit: Double Post.

Anonymous said...

well, the ONE place I tried to use if for would not let me do anything. The only way to get a human on the line is to wade through ten minutes of automated bullshit. Cox Communications sucks ass.

Anonymous said...

GetHuman is good. Have you seen www.nophonetrees.com? It's very similar, but they take the idea to the next level and call you when operator from selected company waits for you on the line!